Frequently Asked Questions
1. How much is your room rate for tonight?
Our room rates vary depending on the type of room and availability. Please contact us directly for the most up-to-date pricing.
2. How far are you from the nearest MTR station?
We are conveniently located just a 5-8-minute walk from Tin Hau MTR station, Exit A1 or A2.
3. How to get to Disneyland from your hotel?
You can take the MTR from Tin Hau station to Central station, then take the Tung Chung line to Sunny Bay, and transfer to the Disneyland Resort Line. The journey takes approximately 60 minutes.
4. What are the check-in and check-out times?
Hotel check-in time is at 2 pm, and check-out time is at 12 pm.
5. Do you have free Wi-Fi?
Yes, we offer complimentary Wi-Fi access throughout the hotel.
6. What facilities do you have?
We have a fitness centre.
7. Can I store my luggage if I arrive early?
Yes, we can store your luggage in a designated area at the lobby, if you arrive before check-in time.
8. How far are you from the Hong Kong Convention and Exhibition Centre?
It takes about 15 minutes by taxi to the Hong Kong Convention and Exhibition Centre. From Tin Hau station, it takes 3 MTR stations to interchange to the Exhibition Center station on the East Rail Line.
9. Do you have a shuttle service to the airport?
No, we don’t have a shuttle service, but we can help you book a taxi.
10. Are your rooms non-smoking?
Yes, all our rooms are non-smoking. Smoking is only allowed in designated areas outside the hotel.
11. Can I request a late check-out?
Yes, late check-out is available upon request and subject to availability. Please contact our front desk for more information.
12. Do you have any rooms with a harbor view?
Yes, some of our rooms have a harbor view. Please specify your preference when booking, and we will try our best to accommodate your request.
13. How much is the breakfast buffet?
We do not offer any catering services at the hotel.
14. Can I book a tour or attraction tickets through the hotel?
N/A
15. Do you have any special packages or promotions?
Yes, we regularly offer special packages and promotions. Please check our website https://causewaybay.ecotreehotel.com.hk/home/ or contact us directly for the latest deals and offers.