ARRIVAL DATE

May 15

DEPARTURE DATE

May 18

Night

1

PROMO CODE (Optional) :

BOOK NOW

Use Promotion code “DIRECT” and enjoy 6 Exclusive Discount and Benefit

Enjoy 6 exclusive benefits when you use promotion code “DIRECT”!

Enjoy 6 exclusive benefits when you use promotion code “DIRECT”!
Simply book with us use “DIRECT” Promotion code vis ecotreehotel.com.hk and be rewarded with these 6 benefits.

  • Late Check Out
    Free Wi-Fi
  • Free Mini Bar
    High Floor
  • 1 For 1 Shuttle Bus
    Extra 15% Discount
 

FREQUENTLY ASKED QUESTIONS

We’ve prepared a list of frequently asked questions related to your stay at Eco Tree Hotel Causeway Bay to help you ease your mind with any questions you might have.

 

Pre-Arrival

1. What are the current quarantine arrangements for travellers arriving in HK?

From 26 September onwards, arrivals to Hong Kong will no longer need to undergo quarantine. For more information, please visit the Government website here.

2. Can underaged guests check in by themselves?

If the guest is under 16 years old, we require a parent/legal guardian to stay with them throughout the duration of their quarantine stay.

If the guest is between 16-18 years old, we require a parent/legal guardian to sign a letter of consent.

3. What is your Cancellation Policy?

Please refer to your booking confirmation letter or the hotel website when you make your booking.

4. Are bookings flexible to align with government restrictions and regulations? In the case of cancellations out of the guest’s control, will the booking be refundable?

Credit Card guarantee for the whole period is required upon confirmation to secure the room and meal arrangement. You can cancel or amend free of charge if you informed us at least 7 days before your arrival date. In case of any no-show or late cancellation within 7 day prior to arrival date, the whole room fee will be forfeited as penalty charges from the provided card which is non-refundable.

5. Where do I find the latest travel directories/advisories to Hong Kong?

You may find the latest travel directories/advisories here as well as HK government website.

 

During Stay

1. How do I make my way from the airport to the hotel?

You may take Airport Express, Taxi and Airport Bus to reach the hotel. For more information, please visit our brand website.

2. What are your sanitation standards for the guest rooms?

We have always been fully committed to providing guests with the highest possible standards of cleanliness. In light of recent pandemic, we are going full on Deep Cleaning. On top of our internal hygiene policies, we also adhere to all sanitation regulations and procedures by the Department of Health. Guests can have a peace of mind, knowing that they will be in good hands staying with us.

3. Am I allowed to leave the hotel room for any reason?

Unfortunately no, but that’s why we’re here to help with our Quarantine Concierge! If you leave the room without authorization, you are subject to being sent to a Quarantine Center, based on the Department of Health’s regulations.

4. Is there a working desk and chair in room?

All our rooms at Eco Hotel Hong Kong have a work desk and chair. All our rooms at Eco Hotel Causeway Bay have a make-up desk and chair.

5. Do your rooms have a kitchenette?

No, all of our rooms have teas and coffee-making facilities only.

6. Who should I contact if I suddenly feel unwell?

You can call the Department of Health hotline at +852 2125 1122.

7. Is outside food delivery possible? Is it also possible to deliver post or goods (Decathlon, Amazon etc)?

Cooking is not allowed in the room. We encourage guests to order from food delivery services or shopping platforms (guest is responsible for payment), and our reception staff will assist to deliver the items to their doors. Guests’ families and/or friends are also allowed to deliver items for the guests by dropping the items at reception, by which our staff will then deliver to the room from 9am – 9pm.

8. Can the windows be opened in the room?

The windows in the room has to be closed at all times.

9. Can I meet with my family or friends who are in quarantine?

Unfortunately no, based on the Department of Health’s regulations. No one is allowed to leave their room during the duration of their quarantine stay, and members of the general public are not allowed to step foot on the property.

10. Is smoking allowed in the room?

Smoking is strictly prohibited in the room as it will trigger the fire alarm and sprinkler system. A HKD 3,000 room recovery fee will be charged for smoking in the guest room.